Product or service reviewed: Parts
This past weekend my family and I went to our weekend home in Ratcliff. The AC quit working late Friday afternoon. We did some initial troubleshooting and felt like it was the capacitor. Since we don't have cell service 8 miles out in the woods, we had to drive in to Ratcliff to try to contact someone. My son called the first company on the list (C & C) and they answered immediately even though they were already closed. Told her and her husband our problem and what troubleshooting we had done, and they agreed that it sounded like the capacitor. We sent them a picture of the capacitor with the information, and they had one of the technicians leave one outside of the office even though they were already closed. They left the part for us to pick up. I offered my payment information, but she said to make sure it fixes the problem first and we would take care of the payment later. With only having our phone number and our word that we would pay, they let us take the part. We drove back from Crockett, installed the capacitor and fixed the problem. Very few businesses take care of their customers like this. They went out of their way to help us. Being from out of town, this is much appreciated! Friendly, helpful, professional and knowledgeable people. Thank you!
Product or service reviewed: air flow problems
After waiting for service twice from another big-name local HVAC company - the first time almost 2 months before they showed up - the second time, so far, 3 1/2 weeks with no show or phone call, I decided to contact C and C and within 1 hour Blue showed up at my door and fixed the problem. C and C Heating and Air will have my business and my referrals from now on. Thanks Blue, you guys are the best.
Product or service reviewed: Service
First class business, week day or weekend, Blue and his crew are there to help you with your needs...Best of all, Blue will answer his calls...